FAQ

Repair times

The listed repair times on the website are a reference. Depending on how busy it is, the repair time may still increase slightly. Please show your understanding for this.

Repair Repair times
How do I bring a device into a physical store for warranty repair?

You can visit 1 of our physical stores found through this link: 

https://www.irepairshop.be/nl/winkels

! Pay attention, not in every shop a repair can be done immediately on the spot, please read the explanation for every shop !

If possible, make an appointment via the online calendar so that we can help you right away. And solve your problem on the spot.

Make sure you bring your proof of purchase so we can check the warranty (if you no longer have it, we can also look it up at our store. But this leads to a longer waiting time. )

 

Repair
How can I arrange the takeover of an old iPhone or iPad?

We can take over 1 iPhone or iPad each time you purchase a new device from us. Single takeovers are not done. Takeover prices can be found in the tables below.

OPTION 1: How can iRepairshop take over a device if I have ordered the new one online? (ATTENTION: this is possible up to 1 month after the invoice date)

  1. Make sure that the device to be transferred has been completely erased (if applicable). You can do this by first logging out of the iCloud. Afterwards in the settings - general - reset - erase all content and settings.
  2. Make sure the device is carefully packed in a box. Include a copy of the invoice from the purchase of the new device and state on it that this is a device for takeover. Also mention the account bank account number where the reimbursement can be made.
  3. Then follow the steps via this link
  4. The credit amount will be refunded to your bank account number.

OPTION 2: How can I hand in a device for takeover if I pick up the new one on site?

  1. Make sure the device to be transferred has been completely erased (if applicable). You can do this by first logging out of iCloud. Afterwards in settings - general - reset - erase all content and settings. Be sure to do this before bringing the device in! if it is not erased, no takeover is possible.
  2. The credit amount will be deducted from the purchase of your new device.

NOTE: If you can't delete the device beforehand, you can also bring it in afterwards. The amount will then be paid into your account by bank transfer afterwards.

iPhone's:

Type device Working and new condition Working and used Broken screen Broken/front and back broken Dead
           
iPhone SE2020 120 90 50 30 20
iPhone SE2022 200 180 90 60 30
           
iPhone 8 40 30 20 10 10
iPhone 8+ 60 50 30 20 10
iPhone X / Xr 100 80 40 20 10
iPhone Xs 130 110 60 30 10
iPhone Xsmax 160 140 80 40 20
iPhone 11 170 150

80

40 30
iPhone 11pro 260 240 130 70 30
iPhone 11promax 280 260 150 80

30

iPhone 12 300 280 180 100 30
iPhone 12Mini 250 220 140 100 30
iPhone 12Pro 300 280 230 110 30
iPhone 12Pro Max 400 380 250 140

40

iPhone 13 400 380 270 180 50
iPhone 13mini 350

320

250 150 50
iPhone 13PRO 500 450 300 200 50
iPhone 13PRO MAX 550 500 300 200

50

iPhone 14 550 480 270 230 60
iPhone 14plus 580 500 300 50 60
iPhone 14PRO 600 550 320 250 80
iPhone 14PRO MAX 700 650 340 280 80
iPhone 15          
iPhone 15plus          
iPhone 15PRO          
iPhone 15PRO MAX          

 

iPad's:

Device type Working and new condition Working and used Broken screen Broken/front and back broken Dead
iPad 5th 90 80 10 10 0
iPad 6th 125 100 40 20 0
iPad 7th 180 160 50 20 0
           
iPad 8th 200 180 50 35 0
iPad 9th 240 190 50 35 0
iPad Air 3 230 200 50 35 0
iPad Air 4 290 250 50 35 10
iPad Air 5 300 260 70 50 10
iPad Mini 4 150 100 50 40 10
iPad Mini 5 170 140 60 40 10
iPad Mini 6 200 150 60 40 10
iPad Pro 9,7" 150 120

60

40 10
iPad Pro 10,5" 200 160 60 40 10
iPad Pro 1 12,9"  250 200 90 60

20

iPad Pro 2 12,9" 350 300 150 100 50
iPad Pro 3 11" 350 300 150 100 50
iPad Pro 3 12,9" 400 350 200 100 50
iPad Pro 4 11" 400 350 200 100

60

iPad Pro 4 12,9" 500 450 250 150 60
iPad Pro 5 11" 400

350

200 130 60
iPad Pro 5 12,9" 500 450 300 200 70
iPad 2022 260 240 100 70 20

 

Note: acquisition prices are valid only when purchasing a new device from iRepairshop.
The device must be completely erased and free of icloud (TEST!) unless declared as "dead".

* All prices in euro, subject to change and depending on the condition of the device.

 

 

 

 

 

 

 

 

 

 

 

Takeovers
How do I return an order or defective device? (Within warranty)
  1. If you wish to return an order consisting of accessories or covers to cancel your order, simply follow the steps in this link
  2. If you wish to return an iPhone or iPad, it is necessary to erase the device first. In case of an iPhone or iPad you can find this under: settings, general, reset, erase all content and settings. (If this is not possible, please also mention this in the shipment.) Make sure you have a backup yourself so you do not lose any data. Also state clearly that it is an exchange, repair or cancellation! Then follow all the steps via this link.                                                                                                                  
  3. If it concerns a Macbook/iMac/Mac Mini, it is only necessary to log out of the iCloud. You can find this under settings, Apple id, overview, log out. In this case, also make sure to backup your data yourself. And delete all files/documents. Attention, this is entirely your own responsibility. iRepairshop cannot be held responsible for documents that have not been deleted from the device. Also clearly mention that it is an exchange, repair or cancellation! Afterwards follow all the steps via this link.

                   

Your shipment will be replaced/repaired within 2 working days. Or if you choose to cancel, the refund will be made within 5 working days of receipt.

 

Warranty Repair
How do I send a device for repair? (Out of warranty)
  1. Make your own backup or backup of your data so you don't lose data.
  2. Follow the steps in this link.

Your device will be restored within 3 business days.

Repair
In stock/ Available soon?

Devices where it says "in stock" can be ordered immediately and will be delivered within 24h after receipt of payment. (Provided that the transport service is not delayed).

Devices marked "available soon" are devices that are not physically in stock. Since we are market-dependent, (depending on what goes into recycling). We cannot give a specific date for when they will be back in stock. Usually we receive new stock every week. Everything is updated online in good time. You can always register online with the relevant device to receive an email as soon as this device comes back in stock.

Stock
What battery condition should I expect from my purchase?

Every device sold (iPhone, iPad, Macbook) with a battery is extensively tested in the testing process. The condition of the battery must score at least 85%.

If this is not the case, the battery is always replaced with a new one.

This applies to devices with slight traces of use as well as devices in new condition.

Furthermore, there is always a 1-year warranty on each battery. If this condition drops below 80% in the first year, it can be replaced immediately and free of charge on the spot.

Battery Warranty