FAQ

The listed repair times on the website are a reference. Depending on how busy it is, the repair time may still increase slightly. Please show your understanding for this.

You can visit 1 of our physical stores found through this link: 

https://www.irepairshop.be/nl/winkels

! Pay attention, not in every shop a repair can be done immediately on the spot, please read the explanation for every shop !

If possible, make an appointment via the online calendar so that we can help you right away. And solve your problem on the spot.

Make sure you bring your proof of purchase so we can check the warranty (if you no longer have it, we can also look it up at our store. But this leads to a longer waiting time. )

1. If you wish to return an order consisting of accessories or covers to cancel your order, simply follow the steps in this link. 
2. If you wish to return an iPhone or iPad, it is necessary to erase the device first. In case of an iPhone or iPad you can find this under: settings, general, reset, erase all content and settings. (If this is not possible, please also mention this in the shipment.) Make sure you have a backup yourself so you do not lose any data. Also state clearly that it is an exchange, repair or cancellation! Then follow all the steps via this link.                                                                                                                  
3. If it concerns a Macbook/iMac/Mac Mini, it is only necessary to log out of the iCloud. You can find this under settings, Apple id, overview, log out. In this case, also make sure to backup your data yourself. And delete all files/documents. Attention, this is entirely your own responsibility. iRepairshop cannot be held responsible for documents that have not been deleted from the device. Also clearly mention that it is an exchange, repair or cancellation! Afterwards follow all the steps via this link.

Your shipment will be replaced/repaired within 2 working days. Or if you choose to cancel, the refund will be made within 5 working days of receipt.

1. Make your own backup or backup of your data so you don't lose data.
2. Follow the steps in this link.

Your device will be restored within 3 business days.

"New condition" refers to devices that are as good as new, no or very minor signs of use. In most cases, the devices feature a new screen and back. In other words, refurbished (revised). Each battery was tested and replaced if necessary so that the useful life of the device is maximized.

With "used" we mean devices with light scratches on screen or back. But of course perfectly working and with 2 years warranty. The battery was tested and if necessary replaced so that the usage time of the device is maximum.

"Refurbished" means that the devices are Revised. In other words, regardless of the external condition (New condition or used), these are devices that have been completely checked and put in order. so that the device has a perfect operation.

Devices where it says "in stock" can be ordered immediately and will be delivered within 24h after receipt of payment. (Provided that the transport service is not delayed).

Devices marked "available soon" are devices that are not physically in stock. Since we are market-dependent, (depending on what goes into recycling). We cannot give a specific date for when they will be back in stock. Usually we receive new stock every week. Everything is updated online in good time. You can always register online with the relevant device to receive an email as soon as this device comes back in stock.

Every device sold (iPhone, iPad, Macbook) with a battery is extensively tested in the testing process. The condition of the battery must score at least 85%.

If this is not the case, the battery is always replaced with a new one.

This applies to devices with slight traces of use as well as devices in new condition.

Furthermore, there is always a 1-year warranty on each battery. If this condition drops below 80% in the first year, it can be replaced immediately and free of charge on the spot.