FAQ

Repair times

The listed repair times on the website are a reference. Depending on how busy it is, the repair time may still increase slightly. Please show your understanding for this.

Repair Repair times
Can I pay with eco-checks/consumption vouchers?

Ecocheques (NO PAPER ECOCHEQUES):

Allows you to purchase all appliances that are "refurbished". Eco-vouchers cannot be used on new devices, or accessories. You can only use the eco-vouchers physically in our sales locations (Gentsesteenweg 283 Zele, Markt 52 Zele, Gentse Steenweg 6 Lokeren). So not in the online webshop, or other sales partner on our website where they are not accepted.

Consumption vouchers:

With these you can make purchases from the entire range. You can only use the consumption vouchers physically in our sales locations (Gentsesteenweg 283 Zele, Markt 52 Zele AND Gentse Steenweg 6 Lokeren). So not in the online webshop, or other sales partner on our website where they are not accepted.

 

 

 

 

Payment methods Eco-checks / Consumption voucher
In stock/ Available soon?

Devices where it says "in stock" can be ordered immediately and will be delivered within 24h after receipt of payment. (Provided that the transport service is not delayed).

Devices marked "available soon" are devices that are not physically in stock. Since we are market-dependent, (depending on what goes into recycling). We cannot give a specific date for when they will be back in stock. Usually we receive new stock every week. Everything is updated online in good time. You can always register online with the relevant device to receive an email as soon as this device comes back in stock.

Stock
What battery condition should I expect from my purchase?

Every device sold (iPhone, iPad, Macbook) with a battery is extensively tested in the testing process. The condition of the battery must score at least 85%.

If this is not the case, the battery is always replaced with a new one.

This applies to devices with slight traces of use as well as devices in new condition.

Furthermore, there is always a 1-year warranty on each battery. If this condition drops below 80% in the first year, it can be replaced immediately and free of charge on the spot.

Battery Warranty