FAQ

Repair times

The listed repair times on the website are a reference. Depending on how busy it is, the repair time may still increase slightly. Please show your understanding for this.

Repair Repair times
New condition/ Used/ Refurbished?

"New condition" refers to devices that are as good as new, no or very minor signs of use. In most cases, the devices feature a new screen and back. In other words, refurbished (revised). Each battery was tested and replaced if necessary so that the useful life of the device is maximized.

With "used" we mean devices with light scratches on screen or back. But of course perfectly working and with 2 years warranty. The battery was tested and if necessary replaced so that the usage time of the device is maximum.

"Refurbished" means that the devices are Revised. In other words, regardless of the external condition (New condition or used), these are devices that have been completely checked and put in order. so that the device has a perfect operation.

Device condition
In stock/ Available soon?

Devices where it says "in stock" can be ordered immediately and will be delivered within 24h after receipt of payment. (Provided that the transport service is not delayed).

Devices marked "available soon" are devices that are not physically in stock. Since we are market-dependent, (depending on what goes into recycling). We cannot give a specific date for when they will be back in stock. Usually we receive new stock every week. Everything is updated online in good time. You can always register online with the relevant device to receive an email as soon as this device comes back in stock.

Stock
What battery condition should I expect from my purchase?

Every device sold (iPhone, iPad, Macbook) with a battery is extensively tested in the testing process. The condition of the battery must score at least 85%.

If this is not the case, the battery is always replaced with a new one.

This applies to devices with slight traces of use as well as devices in new condition.

Furthermore, there is always a 1-year warranty on each battery. If this condition drops below 80% in the first year, it can be replaced immediately and free of charge on the spot.

Battery Warranty