FAQ

The listed repair times on the website are a reference. Depending on how busy it is, the repair time may still increase slightly. Please show your understanding for this.

Ecocheques (NO PAPER ECOCHEQUES):

Allows you to purchase all appliances that are "refurbished". Eco-vouchers cannot be used on new devices, or accessories. You can only use the eco-vouchers physically in our sales locations (Gentsesteenweg 283 Zele, Markt 52 Zele, Gentse Steenweg 6 Lokeren). So not in the online webshop, or other sales partner on our website where they are not accepted.

Consumption vouchers:

With these you can make purchases from the entire range. You can only use the consumption vouchers physically in our sales locations (Gentsesteenweg 283 Zele, Markt 52 Zele AND Gentse Steenweg 6 Lokeren). So not in the online webshop, or other sales partner on our website where they are not accepted.

You will always receive an invoice with every purchase clearly showing the purchase date for any warranty.

Companies will also always receive the invoice stating their VAT number.

All shipments are made by DPD insured shipping. Shipping costs are €7 for orders under €50. From €50, shipping is completely free.

Delivery time within Belgium is 1-2 working days, for foreign countries 3-4 working days.

You always receive a track and trace number with every order so you can follow the package.

We are also happy to repair your Samsung devices. Please note, for samsung we do not always have all parts in stock. Would you like the repair to be carried out quickly? Please contact us in advance at helpdesk@irepairshop.be . If possible, please send us the model number immediately. This can normally be found on the back of your device, and looks like this: SM-XXX (the XXX are numbers).