FAQ

Repair times

The listed repair times on the website are a reference. Depending on how busy it is, the repair time may still increase slightly. Please show your understanding for this.

Repair Repair times
How do I bring a device into a physical store for warranty repair?

You can visit 1 of our physical stores found through this link: 

https://www.irepairshop.be/nl/winkels

! Pay attention, not in every shop a repair can be done immediately on the spot, please read the explanation for every shop !

If possible, make an appointment via the online calendar so that we can help you right away. And solve your problem on the spot.

Make sure you bring your proof of purchase so we can check the warranty (if you no longer have it, we can also look it up at our store. But this leads to a longer waiting time. )

 

Repair
How do I return an order or defective device? (Within warranty)
  1. If you wish to return an order consisting of accessories or covers to cancel your order, simply follow the steps in this link
  2. If you wish to return an iPhone or iPad, it is necessary to erase the device first. In case of an iPhone or iPad you can find this under: settings, general, reset, erase all content and settings. (If this is not possible, please also mention this in the shipment.) Make sure you have a backup yourself so you do not lose any data. Also state clearly that it is an exchange, repair or cancellation! Then follow all the steps via this link.                                                                                                                  
  3. If it concerns a Macbook/iMac/Mac Mini, it is only necessary to log out of the iCloud. You can find this under settings, Apple id, overview, log out. In this case, also make sure to backup your data yourself. And delete all files/documents. Attention, this is entirely your own responsibility. iRepairshop cannot be held responsible for documents that have not been deleted from the device. Also clearly mention that it is an exchange, repair or cancellation! Afterwards follow all the steps via this link.

                   

Your shipment will be replaced/repaired within 2 working days. Or if you choose to cancel, the refund will be made within 5 working days of receipt.

 

Warranty Repair
How do I send a device for repair? (Out of warranty)
  1. Make your own backup or backup of your data so you don't lose data.
  2. Follow the steps in this link.

Your device will be restored within 3 business days.

Repair
Can I pay with eco-checks/consumption vouchers?

Ecocheques (NO PAPER ECOCHEQUES):

Allows you to purchase all appliances that are "refurbished". Eco-vouchers cannot be used on new devices, or accessories. You can only use the eco-vouchers physically in our sales locations (Gentsesteenweg 283 Zele, Markt 52 Zele, Gentse Steenweg 6 Lokeren). So not in the online webshop, or other sales partner on our website where they are not accepted.

Consumption vouchers:

With these you can make purchases from the entire range. You can only use the consumption vouchers physically in our sales locations (Gentsesteenweg 283 Zele, Markt 52 Zele AND Gentse Steenweg 6 Lokeren). So not in the online webshop, or other sales partner on our website where they are not accepted.

 

 

 

 

Payment methods Eco-checks / Consumption voucher
Will I receive an invoice of the purchase?

You will always receive an invoice with every purchase clearly showing the purchase date for any warranty.

Companies will also always receive the invoice stating their VAT number.

Invoice Warranty
What battery condition should I expect from my purchase?

Every device sold (iPhone, iPad, Macbook) with a battery is extensively tested in the testing process. The condition of the battery must score at least 85%.

If this is not the case, the battery is always replaced with a new one.

This applies to devices with slight traces of use as well as devices in new condition.

Furthermore, there is always a 1-year warranty on each battery. If this condition drops below 80% in the first year, it can be replaced immediately and free of charge on the spot.

Battery Warranty